Frequently Asked Questions
> How long does it take to receive my EA after payment?
-Your Expert Advisor will be delivered by email, usually within 2 hours during business hours. Please check your spam folder if you don't see the email in your inbox.
> What is the minimum deposit required to start trading?
-You can start with as little as $30, but we recommend an initial deposit of $100 per Expert Advisor. The appropriate amount depends on the EA, lot size, and your risk tolerance.
> Does my purchased EA ever expire?
-No. Your purchased Expert Advisor is yours to use indefinitely. There is no expiration date or recurring subscription fee.
> I'm new to MetaTrader and don't know how to use EAs. Can you help me?
-Absolutely! Every customer receives installation instructions, and we provide support to help you get started with your Expert Advisor.
> Can I use my EA on more than one trading account?
-Yes, you can run an Expert Advisor on multiple trading accounts. Please contact us if you need help configuring multiple installations.
> What is your refund policy?
-We offer a 30-day guarantee subject to the conditions outlined in our Rules & Guarantees page. Please review the requirements and contact us if you experience a problem.
> Is there a monthly fee or subscription?
-No. A standard EA purchase is a one-time payment that includes the product, free updates, and support. Separate trial offers, where available, have their own terms.
> Do I need to adjust the EA for my time zone?
-No. Our Expert Advisors do not require you to change your computer's clock to match your local time zone. Always follow the instructions provided for your particular EA.
> Which broker can I use with your Expert Advisors?
-You can use any broker that supports the MetaTrader platform required by your EA. Check whether your product is designed for MT4 or MT5 and review its recommended trading conditions.
> Do I need trading experience to use an EA?
-No advanced trading experience is required to get started. You should, however, understand the risks of Forex trading and follow the installation and risk-management instructions carefully.
> Why hasn't my EA opened any trades yet?
-An Expert Advisor opens trades only when its strategy detects a valid trading signal. A period without trades can be normal. Make sure the EA is installed correctly, automated trading is enabled, and your platform has a stable internet connection.
> Will I receive updates, and how can I contact you?
-We provide free updates for purchased EAs. When an update is available, we notify customers by email. If you have questions or need assistance, please visit our Contact page.